BURGMANN Wallet is an additional payment option designed to make your shopping experience seamless on BURGMANN. That’s not it! For every order you place, you stand a chance to earn some perks which can later be redeemed for your BURGMANN shopping. Terms and conditions Apply*

Your BURGMANN Wallet has two segments; BURGMANN Cash and Bonus points. Cash: This slice of your BURGMANN Wallet will receive the refund on returning your Cash on Delivery orders and can be used as a payment mode for your future purchases on BURGMANN. Points: We reward your association with us! With every order that you place on BURGMANN, you will earn BURGMANN Points up to 10% of the order total which can be later redeemed for your future purchase. Please note: Points earned, minimum order value and points you can burn may vary during special promotions.

For every purchase you make, you earn BURGMANN Bonus points. These points are immediately credited into your Pending Points account on successfully placing an order. After 30 days from the date of delivery, these points will automatically get converted into Active Points to be redeemed for placing orders on BURGMANN.

Yes, your points will expire in 60 days from the day it has been activated.

We understand you may need to cancel or return your order sometimes. If so, money debited from BURGMANN Wallet for the cancelled or returned product(s) will be refunded back to your BURGMANN Wallet.

SUPPORT@kreeyaretails.com Whatsapp +1 321-326-8034

It is absolutely secure, don't you worry! We ensure that the data you have entered is strictly confidential. It'll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit "My Account" to make the changes you want.

It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days. That still won't stop us from trying to get you your order faster. If you need one day delivery, you can contact us directly and we will arrange a 2 day delivery express courier for you but it will attract an additional cost/premium courier cost.

You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to BURGMANN.com and visit the ‘My Account' section to know your order status.

We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.

All orders worth ₹1199 or above, will be shipped free of cost. For any orders below ₹1199, a nominal fee of ₹99 would be applied.

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!

That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address

You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within our courier partner reach, international shipment courier charges will be extra as actual and will be confirmed by our team to you via mail or call, you need to pay that separately.

You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That's the last thing you need to worry about! ☺

Yes definitely, the only thing is the warranty of material and customer support is totally in the scope of other seller.

The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.

We request you not to accept a package if it is tampered. In case you already have and that has an issue, Please reach out for help.

Yes! You can cancel an order as long as we haven’t packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

Please log in to your BURGMANN account. Click on My Account section at the top right corner of your screen3. Select the order/item you want to cancel 4. Locate the "Cancel" button and click on it 5. Voila! The order has been cancelled. Best way is to talk to your BURGMANN wish master.

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: 1.If you have used your BURGMANN Wallet, you should see the refund within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

Absolutely! Although we must add that cancellations are not a very happy thing for us.

Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, Phonepe) 5. Cash on Delivery 6. BURGMANN Wallet 7.UPI Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

Super easy! Please login with your credentials and visit the My Account section. Select the order you want to return and click on Return/Exchange and follow the instructions on this page to obtain a Return ID. You can always talk to your BURGMANN wish master.

At BURGMANN, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.). It should be unwashed. We don't want you wasting any detergent! ☺. The price tags, brand tags, shoe-box and all original packaging must be present . The product must be returned within 7 days. Any gifts received must also be returned along with the product. For intimate wear return will not be accepted.

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺

Super easy! All you need to do is update your bank details while creating return.

Not at all! You do not need to return the whole order. Just return the items you don’t want.

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.